Hello from FRAG!
How can we help?
Every bottle comes from the house itself or its authorised distributor in Indonesia — never from grey-market resellers. Batch codes are on the box; if anything looks off, contact us and we’ll make it right.
Virtual account (BCA, Mandiri, BNI, BRI), e-wallet & QRIS, and cards — all at checkout, paid in full.
Not at the moment — every order is paid in full by virtual account, e-wallet & QRIS or card. If that changes, you’ll read it here first.
Orders ship from Jakarta in 1–2 working days. Jabodetabek usually arrives in 1–2 days, the rest of Indonesia in 2–5.
Spend Rp 500.000 and pick three 2 ml vials in your bag before checkout.
Unopened bottles can be exchanged within 5 days. Opened bottles can’t, which is exactly why we sell 2 ml vials.
Send us a photo within 48 hours of delivery and we’ll exchange it — no need to return the broken one.
Free shipping from Rp 500.000; otherwise JNE REG (Rp 18.000) or SiCepat BEST (Rp 25.000).
Nothing here yet. Ask an advisor — we reply within one working day.
100% original. Every bottle.
Sourced from the houses and their authorised channels — never grey market. (Confirm wording before launch.)
Email
care@fragstore.idReplies within 1 working day
Hours
Mon–Fri · 09:00–18:00 WIB
Closed on public holidays
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